{"id":4373,"date":"2023-03-26T16:55:22","date_gmt":"2023-03-26T16:55:22","guid":{"rendered":"https:\/\/hotel-chatbot.com\/?page_id=4373"},"modified":"2023-04-05T10:57:24","modified_gmt":"2023-04-05T10:57:24","slug":"case-studies","status":"publish","type":"page","link":"https:\/\/hotel-chatbot.com\/en\/case-studies\/","title":{"rendered":"Case studies"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_tta_tabs style=&#8221;flat&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Casa di Fiore SPA &amp; Medical Hotel&#8221; tab_id=&#8221;case-study-casa-di-fiore-en&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h3>Casa di Fiore SPA &amp; Medical Hotel, 5 *, Kranevo<\/h3>\n<hr \/>\n<p><img decoding=\"async\" class=\"float-left\" src=\"https:\/\/casadifiore.com\/images\/blog\/viber_%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5_2022-02-01_10-40-31-686-32-16.jpg\" \/><\/p>\n<p>The 5-star hotel uses a smart digital assistant on the website to solve several challenges such as staff shortages, the need to serve potential customers and guests at night, help with reservations and online requests, freeing staff from routine questions and requests, and more. The hotel took an innovative approach to its AI chatbot on the site by creating an avatar for it and calling it \u201cMiss Fiore\u201d. The hotel participated with its hotel AI chatbot project in the Digitalk &amp; A1 Awards Competition. You can read about Ms. Fiore\u2019s story in the <strong><a href=\"https:\/\/digitalk.bg\/software\/2022\/02\/03\/4308754_digitalka1_awards_gospojica_fiore_dava_247_dostup_do\/\" target=\"_blank\" rel=\"noopener\">article<\/a><\/strong> in Digitalk by Kapital (in Bulgarian).[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h3>For the first year of work (2022) Miss Fiore achieved:<\/h3>\n<hr \/>\n<ul>\n<li><strong>83,543<\/strong> users assisted in Bulgarian and English, even if every customer took only 1 minute to be assisted, Miss Fiore has chatted with guests over <strong>1,390<\/strong> hours<\/li>\n<li>Over <strong>545,000<\/strong> actions in the chatbot including clicking and chatting in just 12 months<\/li>\n<li>Saved close to <strong>7,000<\/strong> working hours to the hotel employees (the work of <strong>3 to 4 people on duty<\/strong> every month)<\/li>\n<li><strong>62%<\/strong> of the communication is via mobile phone<\/li>\n<li><strong>39%<\/strong> of night chatting (up to 45%)<\/li>\n<li><strong>32%<\/strong> of requests were submitted at night<\/li>\n<li>On its busiest month of the year, Miss Fiore had close to <strong>61,000<\/strong> interactions by users with over <strong>4,000<\/strong> customer interactions on its busiest day<\/li>\n<li>The hotel AI chatbot has integration with the <strong>WebHotelier<\/strong> reservation system for quick and easy room booking through the chatbot<\/li>\n<li><strong>Voice AI in Bulgarian and English<\/strong> for voice messages and faster and easier online communication<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Case study about Miss Fiore <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/case-studies\/casa-di-fiore-spa-medical-hotel\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<li><strong><a class=\"purple\" href=\"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/Casa-Birthday-video-EN.mp4\" target=\"_blank\" rel=\"noopener\">Watch a video story<\/a> about Miss Fiore\u2019s voice assistance. <\/strong><\/li>\n<li><strong>Read <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/customers-interviews\/the-digital-brunette-beauty-wows-the-guests-at-casa-di-fiore\/\" target=\"_blank\" rel=\"noopener\">an interview<\/a> with Iglika Todorova, owner of the hotel about the implementation of the chatbot and what changed in the work of the team and the business with the chatbot\u2019s help.<\/strong><\/li>\n<\/ul>\n<h3>Case Study<\/h3>\n<div class=\"_df_book df-lite\" id=\"df_4650\"  _slug=\"casa-di-fiore-en\" data-title=\"casa-di-fiore-en\" wpoptions=\"true\" thumb=\"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/casadifiore_casestudy.png\" thumbtype=\"\" ><\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_4650 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"pageMode\":\"1\",\"singlePageMode\":\"0\",\"source\":\"https:\\\/\\\/hotel-chatbot.com\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Case-Study-Casa-di-Fiore-EN1.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Hotel complex \u201cIzgreva\u201d&#8221; tab_id=&#8221;case-study-complex-izgreva-en&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h3>Hotel complex \u201cIzgreva\u201d, Banya, Bansko<\/h3>\n<hr \/>\n<p><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/hotel-chatbot.com\/wp-content\/uploads\/2023\/04\/izgreva-english-1.png\" \/><\/p>\n<p>Izgreva had an old website and no automation of customer communication. The manager of the complex had to accept requests for accommodation until late at night by phone without a day off while planning the operations and managing the complex which led to delays in all duties. The small hotel has an ambitious approach to the introduction of an AI chatbot with its own landing page and uses the best practices in promoting its chatbot online and offline.[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h3>For the first year of work (2022) Izgrevcho saved at least 1,400 working hours for the hotel manager further accomplishing:<\/h3>\n<hr \/>\n<ul>\n<li>Over <strong>1,100<\/strong> hotel topics activated (in 2 languages)<\/li>\n<li><strong>16,222<\/strong> users have communicated with the chatbot one or more times<\/li>\n<li>Over <strong>82,500<\/strong> interactions from customers (clicks or questions) were taken care of, an average of <strong>200 to 480<\/strong> interactions per day on busy days, with <strong>a peak<\/strong> in July 2022 \u2013 over <strong>13,500<\/strong> interactions from hotel guests in that month<\/li>\n<li><strong>10<\/strong> forms for accommodation and other services successfully collected over <strong>50%<\/strong> of the inquiries from <strong>17<\/strong>\u00a0countries<\/li>\n<li><strong>Up to 41%<\/strong> of requests through the chatbot are submitted outside working hours<\/li>\n<li><strong>42%<\/strong> of the communication happens between 18:00 and 8:00<\/li>\n<li><strong>74%\u00a0<\/strong>of the communication is via mobile phone<\/li>\n<li>Over <strong>3,200<\/strong> customers with over <strong>4,000<\/strong> customer interactions on its busiest day this year<\/li>\n<li>Digitization of the <strong>Restaurant menu<\/strong> through the chatbot<\/li>\n<li>Automation of <strong>accommodation requests<\/strong> via chatbot<\/li>\n<li>Replacement of the old site with a new one by redirecting the domain to a <strong>landing page with an AI chatbot<\/strong> created on the Umni platform<\/li>\n<li><strong>Voice AI in Bulgarian and English<\/strong> for voice messages and faster and easier online communication<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Case study about the \u201cIzgrevcho\u201d chatbot <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/case-studies\/hotel-complex-izgreva\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<li><strong><a class=\"purple\" href=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/09\/Izgreva-recording-final-newest.mp4\" target=\"_blank\" rel=\"noopener\">Watch a video story<\/a> about Izgreva\u2019s problems and how the hotel AI chatbot solved them. <\/strong><\/li>\n<li><strong>Read <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/blog\/from-a-coffee-kiosk-to-a-favorite-hotel-complex-with-an-ai-chatbot\/\" target=\"_blank\" rel=\"noopener\">an interview<\/a> with Mariana Terzieva, manager of \u201cIzgreva\u201d about the implementation of the chatbot and what changed in the work of the team and the business with the chatbot\u2019s help.<\/strong><\/li>\n<li><strong>How Izgreva uses Messenger chatbot with its AI chatbot on the website to automate customer communication <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/how-to\/how-to-connect-facebook-messenger-to-an-ai-chatbot-on-the-business-site\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<li><strong>How Izgreva uses a QR code to direct guests to the chatbot from the guest room keys <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/how-to\/qr-code-to-chatbot-with-1-scan-guide-your-customers-to-action-in-your-ai-chatbot\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<\/ul>\n<h3>Case Study<\/h3>\n<div class=\"_df_book df-lite\" id=\"df_4662\"  _slug=\"izgreva-en\" data-title=\"izgreva-en\" wpoptions=\"true\" thumb=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/04\/chatbot_casestudy_izgreva.jpg\" thumbtype=\"\" ><\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_4662 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"pageMode\":\"1\",\"singlePageMode\":\"0\",\"source\":\"https:\\\/\\\/hotel-chatbot.com\\\/wp-content\\\/uploads\\\/2023\\\/04\\\/Case-Study-Hotel-Complex-Izgreva-EN1.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>[\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_tabs style=&#8221;flat&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Casa di Fiore SPA &amp; Medical Hotel&#8221; tab_id=&#8221;case-study-casa-di-fiore-en&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;] Casa di Fiore SPA &amp; Medical Hotel, 5 *, Kranevo The 5-star hotel uses a smart digital assistant on the website to solve several challenges such as staff shortages, the need to serve potential customers and guests at night, help with reservations and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[36],"class_list":["post-4373","page","type-page","status-publish","hentry","wd-post "],"_links":{"self":[{"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/pages\/4373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/comments?post=4373"}],"version-history":[{"count":15,"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/pages\/4373\/revisions"}],"predecessor-version":[{"id":4678,"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/pages\/4373\/revisions\/4678"}],"wp:attachment":[{"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/media?parent=4373"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/hotel-chatbot.com\/en\/wp-json\/wp\/v2\/folder?post=4373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}