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Unlock Your Hotel’s Potential with Umni AI Chatbot

Automate Inquiries, increase direct bookings, and enhance guest experiences!
Hotel AI Chatbot Benefits at a Glance:
  • Guest support: 24/7/365
  • Up to 90% of frequently asked questions: answered instantly
  • Requests for accommodation and services: accepted
  • Night customers: serviced
  • Innovative marketing and sales: yes!
  • Multilingual support – choose 10 languages from 29
  • Customer data: collected
  • Self-service for guests: provided
  • Staff training tool on their phone: bonus
  • Resting time for you: it’s time!

Click on the button below to request a demo of the platform and the hotel chatbot.

Request a DEMO

A Fact!

With up to 52% of night chatting and 30% - 45% of requests through the hotel chatbot happening at night, there is finally a solution that is fast, easy to use and convenient for customers, and helps the hotel and staff deal with various challenges around the clock.

Smart means SMART!

Smart Solutions for Modern Hospitality

Discover how our hotel AI chatbot isn't just smart - it's a comprehensive tool designed to transform guest experiences and streamline hotel operations. Capable of answering the most frequently asked questions by guests, our chatbot enhances guest satisfaction by providing instant, accurate information.

Dual-Purpose Technology: Beyond guest interactions, our chatbot serves as an invaluable on-the-job training tool for your staff. It offers instant access to a wealth of knowledge, helping employees stay informed and efficient.

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800+ Hotel topics

The conversation module, supported by the Umni team, instantly recognizes 800+ hotel topics

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Request forms

Unlimited number of request forms (sending an email to the hotel and SMS notification to staff)

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11,000+ questions

The conversation module, supported by the Umni team, is trained with 11,000+ customer questions

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Voice detection

Exchange voice messages with the bot in Bulgarian and English for faster online communication

Why now?

Chatbots offer improved customer service, cost savings, availability, efficiency, scalability, and a competitive advantage for businesses.
Starting to use chatbots now can provide these benefits and give businesses an edge over their competitors.

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Top revenue generation channel

Since 2021, the hotel website became one of the top 3 revenue generation channels for hotels globally (2nd and 3rd place). At the same time, 56% of users leave it after viewing 1 page, and 54% - after ½

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Top trend in the chatbot world

43% of chatbots are used by businesses on their website and their usage continues to grow

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Top trend in hospitality industry

Although it is a relatively new technology for hotels, the usage of chatbots by hotels in 2022 will increase annually by 53% (64% among independent hotels) in the past few years because of the success of the technology with the addition of generative AI.

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Customers Demand It, Competitors Embrace It!

In today's digital era, having a modern and intelligent hotel website isn't just an option - it's a necessity. Guests expect seamless communication and smart interactions from the moment they visit your site. Make your first impression count with a state-of-the-art hotel AI chatbot.

Integrations

The hotel chatbot has built-in integrations with booking engines like Quendoo, WebHotelier, BookOnlineNow and CRS, and other. Hotel AI chatbot forms can send the collected customer data to 6,500+ systems, platforms or else, to trigger countless automations for the hotel team and guests.

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WebHotelier

WebHotelier's efficient, 100% reliable, two-way integrated GDS & IDS Channel Manager lets you upload rates and availability and retrieve bookings from internet OTA & GDS sites in a flash.

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Quendoo

Quendoo is a PaaS platform offering a range of functionalities for the hoteliers and property owners

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BookOnlineNow

BookOnlineNow is an intelligent, flexible and very powerful online booking engine developed on cutting edge technologies. It is designed and built to convert more direct bookings.

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CRS

Hotel management software - efficient, easy, secure, fast, and ready to use on any device

Good practice

Increase sales of your hotel services with a direct link or QR code to a form in the chatbot for booking or requests for

 

  • Accommodation
  • A table in the restaurant
  • Room service
  • Meeting room
  • SPA services
  • Promotions in the chatbot
  • Birthday cake
  • Order of a gift voucher
  • Wakeup call
  • Transfer to the airport, etc.
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Bookings and inquiries from anywhere anytime

Direct your guests to the request forms from anywhere online and offline with 1 click or scan: from social media, emails, messengers, SMS, flyers, business cards, banners, stickers, or QR-code in the room, at the reception, in a smart TV on the territory of the hotel, on a table in the restaurant and everywhere else, where there is digital and physical traffic of your potential and current guests.
Let customers inquire about services and promotions, register for your hotel activities and book accommodation from anywhere anytime.

Hotel compendium

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Hotel compendium

The hotel AI chatbot is the smart interactive digital replacement of the paper hotel compendium! Check the pros and cons of all digital alternatives of the compendium and why the AI chatbot is the ideal solution

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We are on a mission to make conversational AI easy to use and affordable to every SME business to benefit from customer communication automation.

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