Hotel chatbot functionalities

Smart means SMART!

The hotel chatbot is a SMART tool that can answer mostly asked questions by the usual hotel customers.
Because of the information it contains, it could be used also as a learning tool for hotel employees.

800+ Hotel topics

The conversation module, supported by the Umni team, instantly recognizes 800+ hotel topics

Request forms

Unlimited number of request forms (sending an email to the hotel and SMS notification to staff - external service)

11,000+ questions

The conversation module, supported by the Umni team, is trained with 11,000+ customer questions

Voice detection

Exchange voice messages with the bot in Bulgarian and English for faster online communication

Stats & Tools

In the UMNI's platform, you can track customer behavior statistics as well as other useful statistics.
If you don't have a page where to put your chatbot, you can create a landing page directly from the platform.

Customer behavior

Data on customer behavior and search: first-party and zero-party

Online and offline

Access to the chatbot from anywhere online and offline via a link and QR code.

Translation

We integrated probably the best-translation service available now to help you create multilanguage content faster. You will need to get a FREE API key from the vendor.

Topic popularity

Compare the most popular asked questions of your chatbot with the average of all other hotel chatbots

Landing page

Landing page with chatbot if it’s time to change the hotel site

Access by the hotel team

Access by the hotel team to the chatbot for changes, upgrades, and more.

Link to bot

Open bot content by clicking on a link on the website where the bot is placed. You can test the link to bot functionality by clicking on the button below 👇

Main menu

Integrations

The hotel chatbot has build-in integrations with booking engines like Quendoo, WebHotelier, BookOnlineNow and CRS. Currently we are working on integrating Clock PMS.

WebHotelier

WebHotelier's efficient, 100% reliable, two-way integrated GDS & IDS Channel Manager lets you upload rates and availability and retrieve bookings from internet OTA & GDS sites in a flash.

Quendoo

Quendoo is a PaaS platform offering a range of functionalities for the hoteliers and property owners

Clock (soon)

Clock Software offers a complete and integrated suite of cloud-based hotel management software

BookOnlineNow

BookOnlineNow is an intelligent, flexible and very powerful online booking engine developed on cutting edge technologies. It is designed and built to convert more direct bookings.

CRS

Hotel management software - efficient, easy, secure, fast, and ready to use on any device