Hello, I am Hotelina. How can I help you?

Hotel
AI Chatbot

Is the breakfast included in the room rate?

The breakfast is included in the room rate.

Having AI chatbot on your hotel website has never been that easy and affordable! Automate up to 75% of your customers questions and inquiries with conversational AI digital assistant without special tech skills.

Request a DEMO See it

Okay! Thank you very much, Hotelina!

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Hotel AI chatbot: All the answers in one place!

Increase direct hotel reservations automatically!

From a team with over 20 years of experience in the hotel industry

Guest support: 24/7/365
Up to 80% of frequently asked questions: answered instantly
Requests for accommodation and services: accepted
Night birds: serviced
Customer data: collected
Self-service for guests: provided
Staff training tool on their phone: bonus
Innovative marketing and sales: yes!
Rest for you: it’s time!

Click on the button below to request a demo of the platform and the hotel chatbot.

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A Fact!

With an average of 35% of night chatting and 20% - 45% of requests through the hotel chatbot happening at night, there is finally a solution that is fast, easy to use and convenient for customers, and helps the hotel and staff deal with various challenges around the clock.

Smart means SMART!

The hotel chatbot is a SMART tool that can answer mostly asked questions by the hotel customers.Because of the information it contains, it could be used also as a learning tool for hotel employees.

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800+ Hotel topics

The conversation module, supported by the Umni team, instantly recognizes 800+ hotel topics

Request forms

Unlimited number of request forms (sending an email to the hotel and SMS notification to staff)

11,000+ questions

The conversation module, supported by the Umni team, is trained with 11,000+ customer questions

Voice detection

Exchange voice messages with the bot in Bulgarian and English for faster online communication

Why now?

Chatbots offer improved customer service, cost savings, availability, efficiency, scalability, and a competitive advantage for businesses.
Starting to use chatbots now can provide these benefits and give businesses an edge over their competitors.

Top revenue generation channel

In 2021, the hotel website became one of the top 3 revenue generation channels for hotels globally (2nd and 3rd place). At the same time, 56% of users leave it after viewing 1 page, and 54% - after ½

Top trend in the chatbot world

43% of chatbots are used by businesses on their website and their usage continues to grow

Top trend in hospitality industry

Although it is a relatively new technology for hotels, the usage of chatbots by hotels in 2022 will increase by 53% (64% among independent hotels)

Customers want it! Competitors do it!

The hotel website needs to be modern and smart, and to communicate better!

Integrations

The hotel chatbot has build-in integrations with booking engines like Quendoo, WebHotelier, BookOnlineNow and CRS. Currently we are working on integrating Clock PMS.

WebHotelier

WebHotelier's efficient, 100% reliable, two-way integrated GDS & IDS Channel Manager lets you upload rates and availability and retrieve bookings from internet OTA & GDS sites in a flash.

Quendoo

Quendoo is a PaaS platform offering a range of functionalities for the hoteliers and property owners

Clock (soon)

Clock Software offers a complete and integrated suite of cloud-based hotel management software

BookOnlineNow

BookOnlineNow is an intelligent, flexible and very powerful online booking engine developed on cutting edge technologies. It is designed and built to convert more direct bookings.

CRS

Hotel management software - efficient, easy, secure, fast, and ready to use on any device

Good practice

Increase sales of your hotel services with a direct link or QR code to a form in the chatbot for booking or requests for

Accommodation
A table in the restaurant
Room service
Meeting room
SPA services
Promotions in the chatbot
Birthday cake
Order of a gift voucher
Wakeup call
Transfer to the airport, etc.

To-do

Direct your guests to the request forms from anywhere online and offline with 1 click or scan: from social media, emails, messengers, SMS, flyers, business cards, banners, stickers, or QR-code in the room, at the reception, in a smart TV on the territory of the hotel, on a table in the restaurant and everywhere else, where there is digital and physical traffic of your potential and current guests.

Hotel compendium

The digital replacement of the paper hotel compendium! Check the pros and cons of all digital alternatives of the compendium and why the chatbot is the ideal solution

View EBOOK

Hotel
AI Chatbot